Main Customers
Bell South, Bell Atlantic, Microsoft®, Comptia Certifications, JcrewImports, Serta etc...

• The most through control center in the industry.
• Extensive Knowledge Base, reseller friendly, with video help. 
• Public forums allowing all CrystalTech customers to communicate with each other.
• No Contracts 
• 24x7 Toll Free support from Network Administrators with no queues
• Support emails answered within 2 hours with extremely difficult questions/situations answered no later than 24hrs.

We provide an exceptional service, our goal is to simply maintain that standard in every area of our company.  Sometimes, it is more difficult to maintain a high level of service and expectations from our customers than anything else, especially during periods of high growth. Maintaining a 75% referral rate has allowed CrystalTech to fund multi million dollar projects (IE: the Control Center / Data Centers) with no outside funding. Money that would be required for advertising has been used to better the company which in turn increased its customer satisfaction and continues our growth. Improving service and support means; increased tools, continue to provide the most powerful and user friendly control center in the hosting industry, provide public forums for customers to communicate freely, provide archives of articles with video help to walk customers through difficult tasks and much, much more.  Doing each of these well, makes supporting customers through e-mail and toll-free phone support something we can offer within minutes instead of hours or days.

We have never marketed CrystalTech. This is something we will be doing, not to increase growth, but to brand CrystalTech Web Hosting Inc.  CrystalTech has grown 150% per year, 10% to 15% per month and nearly 18% in January 2002!  75% of this unbelievable growth is from referrals which we believe demonstrates our unparalleled service and support.  The additional 25% is from articles and interviews about CT, partnerships that CT has made in the industry and also all the different resources on the Internet like News Groups/Forums/Search Engines where CT provides expert answers/opinions to help others in the industry move forward.

CrystalTech believes a site should be sent out / provisioned within hours, and should be completely functional unlike other hosts who deliver FTP and later provision mail/stats/dns etc.  Once CT customers receive their information, they can maintain every aspect of their site inside the Control Center.  Tools like Visual Studio, FrontPage, Cold Fusion and many other tools can be used to maintain the site as well.

CrystalTech's goal is to continue to grow at a healthy pace; we do not aspire to grow "fast or drastically" we try to keep our growth rates controlled so that our service and support is never sacrificed. Currently, CrystalTech's growth rate of 150% per year has been managed very well as overall customer opinions judged by its current 75% referral rate demonstrates this.  Growing a company slowly, demonstrates stability and security, now and in the future.  It is very evident what negative effects building fast business, utilizing high amounts of venture capital, carrying heavy debt, and more can do to a company in the present internet market.  We will continue to follow our current business practices now and in the future so that our current level of service, support and stability is maintained.