• An extremely comprehensive range of advanced web hosting solutions ranging from Unix®/NT® virtual accounts, up to superior Unix®, Linux®, NT®/W2K, RaQ and SUN Dedicated/Colocated services.
• A concentrated focus on what our customers want, which is why we constantly conduct customer surveys and provide new & improved services based on these survey.
• Easy to contact and receive personalized, dedicated, almost fanatical customer support either by email, phone, ICQ or our new Superb LiveChat
• A steadfast commitment by management to deliver the latest technological and customer driven advancements in the industry.
• An almost fanatical dedication and commitment to our customers' satisfaction and our determination to go the extra mile for the customer.
• Multiple, Redundant Connectivity - UUNet, Sprint, AT&T, GlobalCrossing, Level 3 and Teleglobe with a 100% Uptime guarantee.

Main Customer
Superb's customer base includes a wide variety of small, medium and large companies.

We host over 250,000 domains worldwide. Some of the better known ones are Dezines, Internetters, Intuit, Olgivy, World Health Organization to name but a few.

While Superb delivers a full range of web hosting services, which include advanced web hosting solutions ranging from Unix®/NT virtual accounts, up to superior Unix®, Linux®, NT/W2K, RaQ and SUN Dedicated/Colocated services, it is best known for the quality of technical support that it gives all its customers.

While others focus on price and features, Superb prefers to focus on the needs of the customer, which is why Superb is extremely dedicated to being available to its customers 24x7, whether it be by phone, email or through its Customer Support System.   

Superb has always been determined to be "Ahead of the Rest" in the market place. To this extent, we continuously research and analyse potential new web hosting avenues.

We were the first Web hosting company to provide HTTP/1.1-based Virtual Pointer Service - non-unique-IP based virtual Web & E-mail services ($5/month http://yourdomain and E-mail@yourdomain), the first to offer Virtual DNS (ns1 and ns2.yourdomain.com fully qualified DNS), and we are among the forerunners of NT Virtual Pointer (non-IP) virtual service, as well as Superb Power Server (Virtual Private Server technology) providers. We are a pioneer in opening up new areas in advanced web hosting services.

We are continually evaluating new technologies and innovations and as it becomes clear that one will gain market prevalence, we evaluate our current services and decide whether or not these new technologies are appropriate to our product mix and our place in the marketplace. Once we have do so, we then decide whether or not we will simply enhance our services accordingly or in many cases, decide to take these technologies and innovations to another level, in order for Superb to continue to be a leader with technologies and services which are "Ahead of the Rest". 

While Superb was founded in 1996, Superb's management team has been involved with web hosting since 1993.

Besides the above mentioned dedication to serving the customer's needs, Superb undertakes to ensure that our customers participate in the direction and growth of the company. To this end, we regularly conduct customer surveys in order to get first hand, what our customers would like to see in both our existing and new service offerings.

At Superb, we believe in providing stable, top-quality services and support at affordable and competitive prices. We have never raised our prices, nor plan to do so. We regularly conduct market studies, to ensure our prices are competitive and at times may reduce them, but only to the extent where we can provide quality service without compromises.

At Superb Internet, we do not cut corners. Quality always comes first. We have long term plans and a company vision set for years ahead. Our customers can rest assured that we are here now, and will be here for many years.

The industry has been and continues to move towards higher levels of performance and service. We are proud to be one of the first web hosting companies to have introduced a 100% uptime, no packet loss, sub-3ms latency SLA in January of 2001. Since then, we've seen a few of our competitors match it, however, most are still working based on
simpler, "first generation," 99.9% uptime SLAs. We believe that a year from now, in order to stay competitive, hosting companies will need to further increase their network reliability and redundancy and offer and - most important of all - live up to, a "second generation" 100% uptime SLA similar to ours (also covering other key
issues, such as packet loss and latency), especially for the higher-end of services.

On the services front, the move towards greater automation, ease-of-use and integration continues and will continue for the coming few years. I believe that the focus we'll see in the coming year or two will be on adding more features within the scope of automated ease-to-use services, that is - ensuring that functionality and features are not compromised to the "ease-of-use," that both the beginner and power users have all the features they need available, with the focus shifting to better meeting the needs of the latter.

Five years from now, the Internet will be much more accessible and may even become the prevailing medium of choice in most countries, especially developing nations as they are not constrained by legacy systems. In many of these countries, IP-based technology will be the medium of choice and a large percentage of the population will derive not only the Internet, but also their telephone and TV over an IP-based system. Additionally, as technology and infrastructure continues to develop and improve, the streaming media marketplace will see a tremendous resurgence, as true real-time experiences become a reality. It will be essential that these companies at the heart of this transformation, especially the leading-edge web hosting companies such as Superb to be able to deliver a more elevated, even more mission-critical level of service such as 100% uptime, low latency and no packet loss. Additionally these companies will have to provide content which is compatible and accessible to a wide range of IP-based appliances, not just PCs, and Macs or Internet-enabled TVs and do so at both broadband and narrowband frequencies.