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You
are here -> E-Commerce
Hosting
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| Founded
(Year) |
2000 |
| Headquarters |
Grove,
Illinois, USA |
| Leadership |
Artur
Fridberg, CEO |
| Employees
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25 |
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Strength
Customer service, technical support,
state-of-the-art data center, industry leading ecommerce
package, great value to cost ratio.
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Company
Description
eBoundHost is a worldwide leading provider of web
hosting solutions. Our clientele ranges from home users to
multinational corporations. Whether you are looking to
launch a personal site, get your family album online, or
build an online presence for your business, our Shared
Hosting packages are right for you. The Dedicated Hosting
server line is geared towards the mission critical projects
with emphasis on high traffic availability and security.
Lastly, our custom built eCommerce StoreOne Package provides
you with all the tools needed to establish, maintain, and
manage an online storefront to your new or existing
business. |
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Company
and Website's Objectives
eBoundHost strives to build a community of loyal users by
providing fast, efficient, friendly service to each client.
Our customer representatives understand our customers' needs
quite well. Most of our team webmasters host successful
websites that serve tens of thousands of visitors each
month. Our time proven technique of working with each
client as an individual, focusing on their needs, and
delivering custom solutions in a timely fashion, has brought
eBoundHost to the forefront of the web hosting industry.
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describe a few top-notch hosting features that EBOUNDHOST is
providing for its clients. The
feature we are most proud to offer is great customer
service. Our technical support team monitors the
support mailboxes 24 hours a day 7 days a week. This
allows our customers to have their questions answered at any
time of day, in any time zone of the world.
Another unique option is our eCommerce package, StoreOne.
The application behind the magic of our shopping cart system
was custom written by our in-house developers. This
feature-rich, highly customizable system's most notable
feature is its ease of use. Through the integrated
control panel, the customer is instantly able to define new
items, categories, and features.
For our shared clients, we offer integrated webmail, web
statistics, SQL management, and directory password
protection features through the account control panel.
Furthermore, our servers are connected to the largest Tier 1
provider on the Internet, which allows us to offer some of
the fastest connections available today.
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What
are the factors that you think will ultimately compel a
customer to sign up your hosting services?
The eBoundHost website has a high visitor to signup
conversion ratio. In large part this is due to the
wonderful deals that we are able to offer. Few in the
hosting industry are able to consistently provide the type
of features that are available to our customers.
Secondly, our home page features comments left by existing
customers, which positively influences potential clients.
Lastly, when clients are interested, more often than not,
they attempt to make contact. This is either in the
form of email or telephone. Our staff is accessible by
either means 24 hours a day, every day.
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| Does
EBOUNDHOST train its customer support staff to handle
problems efficiently? What are some of the few internal
policies EBOUNDHOST uses to build customer loyalty? Most
of our support team comes from the IT industry with IS
specialization, thus bringing extensive experience of
dealing with end users. Between the members of our
support team alone, there is nearly 15 years of experience
in this field. To further improve our qualification, a
weekly audit helps us review and eliminate any possible
oversights in our support. However, tedious, these
audits significantly improve our knowledge of our clients'
main issues and concerns. Knowing the names, websites,
and issues of clients that contact us most often, helps to
build a more personal, familiar setting, which significantly
raises the comfort level of the customer.
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| Do
you have any statistics available on the total number of hosting
plans that users have signed-up? Although
we do not disclose any information that may compromise our
clients' identities, it can be said that on a daily basis,
our network serves many dozens of gigabytes of web traffic.
Hundreds of thousands visitors, if not millions, rely on the
information provided by our dedicated and shared servers.
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| What
types of monitoring capabilities do have for your customers? Our
web-hosting customers enjoy the latest release of Webalizer,
an industry leading log file analyzer. This system
provides extremely detailed daily and monthly usage reports.
Some of the statistics provided include: search engine
search strings, referrers, entry and exit pages, and country
of origin. We also offer a less sophisticated but
extremely useful tool that was developed entirely for
in-house use.
Dedicated clients are monitored through network monitoring
software which maintains a constant view of the network on a
per client and overall status. This alerts us to any
irregularities in traffic almost immediately, thus
preventing certain types of problems.
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which customer sub-segments is EBOUNDHOST seeing most growth
in demand for hosting services? As
the United States economy seemingly plunged to lowest levels
in years, the major increase of the eBoundHost customer base
came from entrepreneurs. Those that realized that job
security has become a thing of the past now strive to
provide for themselves. Our eCommerce product has
enjoyed great popularity with this sector. The
eCommerce package offers our customers unprecedented speed
of establishing and ease of maintaining their online
venture.
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*Information and answers
provided by the company
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