Overall Editor's Rating
89%		Overall Rating
94%		Price
98%		Features
89%		Support
76%		Reliability
90%		Speed

Business Operation
since 1999

Number of Websites Hosted
3500

Overview & Company Description
If you have not heard about it, India is currently the fourth largest economy in the world, and has the second largest GDP among developing countries, based on purchasing power parity. The information technology sector continues to show robust growth. India's vast reservoir of information technology knowledge workers and companies have attracted many global IT companies to do business with them. Though, a small player in the vast IT field, Dinsol.com, operating from Haryana with only shared and reseller hosting to offer has made its mark in the sector.

"The first cmpany that came to my mind when I was searching for a good host from India to be on our list this year, was Dinsol.com", says Terence L, founder of HostPulse.com

India-based Diamond Internet Solutions has some characteristics that differentiate the company from other hosting solutions companies in the market. These competitive features have helped Dinsol.com to offer better customer satisfaction and higher profit.
 

Why we like this company
To get ahead in today's intensely competitive and volatile global hosting marketplace, hosting companies must be able to anticipate changing market dynamics and adapt to these changes faster than other organizations. To do so successfully, a host must have the technological capabilities. HostPulse lists the winning features of Dinsol.com below :-

• Web users can sign up shared hosting for only US$29.52 per year
   
• The company Formulates hosting enhancement and expansion plans based on such avenues as customer feedback, market developments and competitor's hosting innovations.
   
• Each hosting plan offers an extremely high amount of bandwidth allowance.
   
• Proven hosting management services to ensure reliability of servers and flexibility of each hosting plan.
   

Customer Support & Rating  89%  
In the realm of e-business the customer is King. Access to new technological tools such as the CPanel, Plesk, and Ensim have shifted hosting control power from the hosting provider to the buyer. Customers can easily 'shop' between hosts to find what they want and what is out there, quickly and easily. As such, web customers have become more selective, informed and demanding.

In response to this, Dinsol.com is consistently insisting on its customer service and support staff to provide excellent services. Hemant Kumar, founder of Dinsol.com says, "It is by providing excellent customer services online to web users that will create customer loyalty and repeat hosting business for without these,web users there would be no business".

The company offers a variety of support options to respond promptly to customer requests/inquiries and to increase the chances of anticipated customers needs. The company offers support through ticketing system, online tutorials, network and server status, faq & knowledge base and hosting manuals as well. One of the important features that a hosting provider must have in order to stay profitable and competitive is to provide a section on the website with answers to all problems that a customer may face. With this, users can find answers faster, while the provider reduces man-power to support customers. Although simple, we found this pretty useful at http://faq.dinsol.com and http://www.dinsol.com/manuals.php

"We believe that customer trust and loyalty form major part of any eBusiness. To build both, yes, we do train our customer support staff to handle customers problems efficiently and courteously. We train them to work professionally on Helpdesk system and Email. Our customer support executives have specialized degrees in Computers/Engineering and training from our Special staff."

Hemant Kumar
CEO and Founder of Diamond Internet Solutions
 

Hosting Plan & Price that stand out  94%  
Dinsol.com is capable of adapting new hosting technologies in various processes which allow the company to provide fast delivery, cheaper hosting and innovative features. The Standard Plan is HostPulse's favourite. We investigated this and found out that most of its customers sign up on this hosting plan. This plan gives a web site owner all the facility require to expand its operations. It comes with 100MB of web space, 5GB bandwidth, 100 Emails, 10 MySQL databases and sub-domains at the cost of $49.80 yearly (US$4.15/month).
 

Network Connection and Infrastructure
Dinsol.com utilizes two data centers in the U.S. All of the CPanel and VPS hosting services are hosted in Clifton, New Jersey, which is just 14 miles from New York City.

This new facility which opened on 7 July 2004 by Fortress ITX, boasts of enormous growth potential allowing capabilities of up to 55,000 sq ft of pure datacenter floor space, and ease of access to backbone providers. Currently, the facility incorporates over 7,500 sq ft of completed raised floor data center space, along with 4,500 sq ft of corporate office space which includes a front reception area, conference rooms, and ample space for their employees.

The new datacenter has been carefully planned from inception to overcompensate for such factors as cooling, generators, UPSs, backup generators, fire suppression, and much, much more. This new facility has been set in place with 7,500 sq ft of raised flooring, 10 (ten) 20 ton AC units, CCTV system, Biometric Security system, double pre-action fire suppression system, MCI OC48 Full Sonnet Ring, with Dual OC192 being installed now. Fortress ITX has chosen MCI and Above.net for itsbackbone providers, and are adding Level3 and Global Crossing in the near future.

As for all its cPanel Dot Net Series and Plesk Servers, the servers are hosted at The Planet in Dallas, Texas.

The datacenter facilities located in Dallas, Texas have the following features :-

• Complete redundancy in power, HVAC, fire suppression, network connectivity, and security.
• Over 35,000 sq ft of raised floor and 15,000 sq ft of static free tile.
• Multiple power grids driven by TXU electric.
• Multiple Liebert and PowerWare UPS battery backup power.
• Onsite permanent generator power.
• HVAC systems are a combination of glycol, chilled water, and condenser units by Liebert and Data Aire to provide redundancy in cooling coupled with 6 managed backbone providers.
• Twelve more third party backbone providers are available in the building via cross connect.
• Fire suppression includes a pre-action dry pipe system including VESDA (very early smoke detection apparatus) along with over 600 smoke detectors.
• Key card access with CCTV for maximum security.
   

The Planet data centers internal network architecture utilizes the enterprise routing and switching engines from Juniper and Cisco. The Data center utilizes Juniper M20 routers as border routers, Cisco 6500 series switches in distribution layer, Cisco 6500 and 5500 switches in aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. The network is fully meshed and redundant with 6 backbone providers. The Planet current network consists of, UUNet (GigE), Level 3 (GigE), Time Warner (GigE), Global Crossing (GigE), Verio (GigE), and ATT (DS3).
 

Reliability Rating  76%  
With more and more web hosting providers cramping to offer cheap hosting services on the web these days, finding a truly reliable host that offers pure Linux solutions can be a difficult task. Here we have made it simple for you to find one that offers top-notch Linux and PHP hosting services and again, Dinsol.com made it into our list this year. The following will explain why:-

• To ensure the reliability of your equipment operations, the datacenter is equipped with redundant Heating, Ventilating, and Air Conditioning (HVAC) systems that maintain floor temperature at about 67 F (19.5 C). Humidity is also maintained at optimal level to keep static electricity level to its minimum. The building maintains closed loop condenser water system with redundant cooling tower cells and pumps.
   
• The Planet current network consists of, UUNet (GigE), Level 3 (GigE), Time Warner (GigE), Global Crossing (GigE), Verio (GigE), and ATT (DS3). This network connectivity design allows Dinsol's customer around the world to experience low latency, high uptime and ensures reliable packet delivery.
   
• The company has been established since 1999 and has been hosting over 3500 websites. By utilizing two data centers, the company can greatly improve the chances of escaping data hazards and recover business continuity of a website rapidly in the event of service failure.
   

Web Server Type
The company uses Intel servers with Celeron or Pentium CPU designed to run Web Servers under optimum performance. All its servers are having a minimum of 512MB to 2GB RAM depending on CPU and the number of domains hosted.
 

Other Services, Marketing and Design
The company provides web development services and is specialized in PHP & MySQL based application design. The company also provides search engine optimization and submission services through its site at www.submissionhome.com. To cater to the needs of its hosting customers, Dinsol.com provides domain name services (www.dinsol.net) and SSL certificates. The company partners with Comodo Group to offer InstantSSL (Pro and Premium), TrustLogo and CardPayment TrustLogo to build website credibility and trust among its customers.
 

Website Speed  90%  
Ping dinsol.com [69.72.226.18] with 32 bytes of data:

Reply from 69.72.226.18: bytes=32 time=0ms
Reply from 69.72.226.18: bytes=32 time=16ms
Reply from 69.72.226.18: bytes=32 time=15ms
Reply from 69.72.226.18: bytes=32 time=16ms
Reply from 69.72.226.18: bytes=32 time=16ms
Reply from 69.72.226.18: bytes=32 time=0ms

Ping statistics for 69.72.226.18:
Packets: Sent = 6,Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 16ms, Average = 10ms

Hosting Features & Rating  98%  

• Within 24hrs. Account Setup
• CPanel Control Panel
• MS FrontPage Support
• MySQL Databases
• MX Record Change
• SquirrelMail Web-Based Client
• Horde Web-Based Client
• NeoMail Web-Based Client
• SMTP Relaying Server
• Spam Assasin
• Spam Filters
• Crontab Support
• Custom Error Pages
• phpMyAdmin for MySQL
• FrontPage Manager
• Web-Based File Manager
• AWStats Web Statistics
• Webalizer Web Statistics
• Graphical Site Statistics
• Access to Raw Log Files
• Apache mod_perl
• Apache mod_php4
• Apache mod_ssl
• Personal CGI-BIN Access
• PHP 4.3.8
• PHP GD Library
• MySQL 4.0.20-standard
• Python, Tcl, C, C++
• Perl 5.8.*
• suEXEC
• Image Magick
• NetPBM, Curl
• Fantastico
• Security Features
• Password Protected Directories
• Remote Backup
• Backup/Restore manager
• OpenPGP Keys
• HotLink Protection
• Firewall Protection
• phpMyChat
• Advanced GuestBook
• Counter, Clock, Countdown
• Entropy Search & Banner
• phpBB Discussion Forum
• Invision Board (Discussion Forum)
   

Testimonials

• Full Name : Rick Ryan
  Country : Seminole,FL,USA
  Domain URL : Ficsinc.org
  Rating : Very Good
  Title : service makes the difference
  
  Feedback :
  I have been managing a website that I chose to have hosted at Diamond Internet Solutions and we have been here just less than one year now. I chose Dinsol after much research, based on price and features. I wanted the most “bang for the buck” so to speak. Dinsol’s plans are packed with features, comparatively inexpensive, and all support is done via email, so I figured as long as nothing went wrong, I'd be fine. I was more than a little worried that if I had problems that there might be long delays, miscommunications and much frustration, due to the fact that I couldn’t actually talk to the support team. Recently, I ran into an issue while trying to upgrade the account’s parameters. Timing was an issue as I could make no updates to the site until the changes were complete, and there were many updates waiting in line! I needed expert help, fast, and what I received prompted me to write this email.
  
  The support I received was as good as it gets! It doesn’t matter how much the service costs, or where the offices/employees are located, there is virtually no way I could have gotten more diligent and effective support! I was sending emails at all hours of the day and night. They all were answered very quickly and succinctly. Being that this issue actually involved a third party, some of the problem was not even Dinsol's fault or responsibility, yet they provided the answers and guidance that was required and we succeeded in solving the problem before things got critical for me!
  I am no longer apprehensive about the fact that I can only contact my host through the email, because of the great service they provided! I was duly impressed. I have literally recommended Dinsol to everybody that asked my opinion in the past. Now, however, I felt I wanted to show my appreciation unsolicited.
  
  Thanks Diamond Internet Solutions! You have a loyal customer for life.
  
  
  Sincerely,
  Rick Ryan [admin for http://ficsinc.org]
  
  Received : 28/05/2004::12:42:38
  Remote Ip : 67.8.122.83
   
• Full Name : Rick Ligas
  Country : Austin, TX, USA
  Domain URL : www.ScreenCaffeine.com
  Rating : Excellent!
  Title : support during difficluties
  
  Feedback :
  I've been working on the web since 1993 and have used many service providers. Diamnod Internet Solutions have given me great service. Especially when there is a problem, and their will always be problems, Dinsol has provided speedy knowledgable and friendly support.
  
  Received : 20/10/2003::14:20:59
  Remote Ip : 66.68.58.122
   
• Full Name : Cory Johnson
  Country : Las Vegas,NV, USA
  Domain URL : www.devilssweatshop.com
  Rating : Excellent!
  Title : Service
  
  Feedback :
  The absolute best service I have ever seen for any industry!!!!
  It's fast, accurate, and always make me feel like this company cares about my needs.
  
  Received : 07/01/2004::00:35:03
  Remote Ip : 68.108.7.43
   

Traffic Magnetism
"Today, our role is to make sure web users are aware of the services and resources that this small company from India can deliver,” says Hemant Kumar. The company is not only able to attract new business through comprehensive hosting features, but also, just as importantly ,help protect its existing business from any disaster by utilizing 2 data centers in different locations.

"Our mission is to analyze the competitiveness issues Dinsol.com faces,” Hemant says. “We work as a management team to address the areas where we can solve problems and become more competitive in this hosting industry".

Web users practise economic calculation in their choice. They seek to maximize their purchases and to minimize their costs or outlays. Web users will always attempt to get the things they want the fastest and easiest way possible, right now, at the lowest possible price. The company's hosting starts from US$2.46 per month to US$14.95 per month only. Dinsol.com has shown that market success comes from catering to the customer's relentless insistence on ever-higher levels of hosting quality at ever-lower prices.
 

Accomplishments

• One of the 100 Most Dynamic Web Hosting Company Year 2002 and 2003.
• The company is also a partner with Comodo Group.
   

Success Factors
Diamond Internet Solutions rose to recognition under Hemant Kumar through affordable hosting solutions and domain registration services for many of the technologies the company hosts for. In 2002, the company made it to our list as one of the few companies from India that offer cheap web hosting services. In 2003, the company started to market its hosting solutions aggressively and the company has to compete with big players like Ipower, Globat and HostMySite. By 2004, its sales increase immediately when Dinsol.com begin to perceive itself as a professional problem solver rather than a hosting company selling web space. The company continues to focus on values and hosting features to show web users how much better off they will be immediately with the hosting features available.