Overall Editor's Rating
84%		Overall Rating
96%		Price
93%		Features
81%		Support
87%		Reliability
66%		Speed

Business Operation
since 2001

Number of Websites Hosted
10,000
 

Overview & Company Description
Exabytes.com faces two great challenges. One, shared with virtually all other companies worldwide, is the continuing difficult and competitive web hosting market in which the company operates. The other is dealing with the need that exists within many businesses toward the need for an effective outsourcing infrastructure to manage and leverage unstructured and semi-structured data that lie both within and outside their business firewalls.

In addition to that, the Internet data explosion, accompanied by richer contents that include images, audio, video and downloadable applications ­ has created an overwhelming demand for web hosting bandwidth, stressing network infrastructures and slowing user response times to a crawl.

Founded in 2001, Malaysia-based Exa-Bytes Network Private Limited provides windows and Linux web hosting to over 10,000 websites and serves customers from over 120 countries .While other web hosting companies continue to invest in higher bandwidth expansion, Exabytes.com has found a better approach. The company operates its servers on third part data centers at different locations and separates its customer base into these data centers based on the customers' traffic source. In other words, if the majority of a website's traffic comes mostly from countries in Asia, Exabytes.com hosts the website in Cyberjaya, Malaysia. However, if the website's traffic comes from various countries around the world, the company places the website in the U.S. The company also uses cost-effective solutions that enhance end-user performance by storing and delivering information from the edge of the network, thus eliminating server bottlenecks.

The company has been operating profitably, and can point to the last four consecutive fiscal years as evidence of that. Talking to Chan Kee Siak, founder of Exa-bytes.com, we find that the company manages its operations prudently, meeting the needs of customers and staff alike. This approach has allowed Exa-bytes.com to succeed, even in today's harsh and fast web environment.
 

Why we like this company

• Exabytes.com led the way in 2001 towards driving business web hosting functionality such as ASP, MS Access, ASP components, control panel and web based email, giving customers fast, real-time business website services. Its customers have also been leveraging the dedicated server for archival and back up of crucial business intelligence reports as well as providing a document repository for their CRM marketing deliverables.
   
• The company is scrutinizing its investment to consistently deliver solutions that enable customers to achieve maximum returns on investment through its web hosting solutions.
   
• Exabytes.com is currently offering 2Gb of Disk space with 40Gb of bandwidth allowance at a price of US$16.65 per month. This is one of the very affordable hosting plans on the web.
   
• HostPulse.com experts conducted an assessment of the web hosting market in Asia to identify the web hosting market dynamics and what it means to both service providers and vendors. At more than 10,200 active websites, Exabytes.com ranks 2nd behind FreeNet in value and size but is 3rd with fewer local customers behind FreeNet and Emerge.
  
   

Customer Support & Rating  81%  
It takes more than hype to build a credible, reliable web hosting service that engenders customer confidence and loyalty that fuel business success. Trust. Integrity. Exceptional returns on investment. Those are attributes a web host company can take to succeed and instill in hosting services.

In its 4th year of operations, Exabytes.com carries with them the experience of customer-centric web hosting solutions, and another year of revenue growth.

The company operates its web based support site at QuickSupport.info. As response times for website support and control panel support on the web gets more critical on the web, Exabytes.com justifies the needs by providing flash tutorials at http://www.support.exabytes.com/tutorials/ and offers ticket spport system at http://www.quicksupport.info/?_a=tickets&_m=submit. From our investigation, we found that Exabytes.com has the ability to solve problems quickly as the technical support staff is familiar with the web hosting system manuals and operation. From our findings, the average response time for all our 7 tickets were replied within 50 minutes.

HostPulse.com finds that the company uses several customer-relationship management software to reduce customer service costs through higher employee productivity and to improve the quality of service processes. This allows and provides greater agility in meeting its customers’evolving hosting needs.
 

Hosting Plan & Price that stand out  96%  
If you are looking for a Linux based web hosting plan, priced below US$8 per month, without set-up fee, HostPulse.com recommends the E800 Linux hosting package. You can view the details at http://www.exabytes.com/html/hosting/linux.htm

HostPulse.com has conducted numerous server testings on the package above and finds that this is a very competitive Linux-based hosting plan in terms of availability, capacity and value.
 

Network Connection and Infrastructure
Exabytes.com has been relying on its supply of network connections and infrastructure, from three data centers, Data393, The Planet and MYLOCA.

The Data393 facilities are located in Denver, Colorado. The Tier1 data center facilities include the following:

• Access controlled by access card and biometric scan, with motion detecting surveillance system
• Dual, fully redundant Gigabit Ethernet connections to SAVVIS and to Internap
• Network routing optimization technology for enhanced network performance
• 13,000+ square feet of raised floor data center space with customized colocation offerings
  Highly stable, controlled, raised-floor environment with redundant power delivery, back-up generators, fire detection and suppression, HVAC, humidity control and physical security
• Operating Environment Set at 68°F (20°C) with 45% humidity and a variation of no more than 8°F of temperature, or 4% in humidity
• Fire Detection multi-zone above and below raised floor monitored internally by the NOC Highly trained and experienced staff available for professional services and remote hands assistance
   

The Planet data center facilities are located in two building in Dallas, Texas. With over 53,000 sq ft of raised floor between the two buildings, The Planet facilities include the following:

• 60,000 sq. ft. facility
• (21) 26-ton Data Air AC units
• Early Smoke Detection Apparatus (VESDA)
• Pre-action dry pipe sprinkler system
• Over 500 smoke detectors in an integrated system
• Simplex security badge entry/exit on all doors to facility
• Multiple TXU electrical grids
• 4800 amps of 480v input power
• 3 main transfer switches
• (6) 500KVA Powerware UPS units with 90 batteries per unit
• Standalone PDUs at each cabinet row
• 1-megawatt generator (2000-gallon tank)
• 1.5-megawatt generator (2200-gallon tank)
• DataTrax monitoring software for all data center infrastructure
  
   

The Myloca data center facilities are located in Cyberjaya Malaysia. Cyberjaya is the nucleus of the Multimedia Super Corridor (MSC) powered by a world-class telecommunications infrastructure built by Telekom Malaysia. The data center has the following facilities:

• 155 Mbps x 1 to TMNet, 155 Mbps x 1 to EastGate, 2 Mbps x 1 to Jaring
• Biometric control devices, which have been installed to all the entrances. Smart card is used to record any authentication, containing the user identification, finger print and digital signature
• CCTV cameras are situated at several locations inside and outside the building
• MYLOCA has generators that can fully operate within 20 seconds after a power failure and has redundant diesel generators with 72-hours fuel supply. 2 units of 1250kVA, each fed off dual power sources from a single grid.
• MYLOCA is equipped with an 8 x 200kVA capacity of uninterrupted power supply, with 20 minutes full load battery backup system. The data center also uses 12 PCU-Precision Cooling Unit, with 50% humidity control and 20 degrees centigrade for server health. Chilled Water System is used as the backup. It works with Dehumidifier to control the humidity of the server room.
• MYLOCA runs 24 x 7 x forever with 3 shifts per day, giving 1st level support, network, server and facilities monitoring. HP Open-view system and CiscoWork 2000 is used for network and system monitoring. Site-scan system is used for facility monitoring.
   

Reliability Rating  87%  
Within a span of just three and a half years, Exabytes.com CEO and founder, Chan Kee Siak has implemented some customized applications in the company and is in the process of deploying a wireless application which is expected to increase employee productivity and maximize support efficiency.

• The company is currently in the process of deploying several websites in Malaysia that will give a significant marketing boost to its sales. Secondly, the company is providing its support team with a wireless application for support outside the office. According to Chan, the reason for such an exercise is to improve the response time of customer-support requests. Also several applications that will be used as Intranet are under development.
   
• The company has been established since May 2001 and has been hosting over 10,000 websites. By utilizing three data centers, the company can greatly improve the chances of escaping data hazards and recover business continuity of a website rapidly in the event of service failure.
   
• Preliminary findings from our investigation, based on the activities we have completed to date gave us some idea of the kind of progressive activities Exabytes does every month. HostPulse found out that between the 17th and 27th of each month, the staff at Exabytes.com perform several quality control and management activities on its servers, software and applications. These include controlling and improving the quality, reliability and safety of products, focusing on the analysis, design and control of the relevant technical-operational hosting processes.
  
  "This work is part of Exabytes.com's overall commitment to provide advanced multimedia technology that enables consumers to stay connected." quips Chan.
   
• Despite the dot-com downturn, Exabytes.com has achieved steady growth – without resorting to staff reduction – through its astute management and unwavering focus on its core competency. Profits are re-invested back into hosting technology and product advancement.
   

Web Server Type
The companies used a minimum standard of Intel Pentium4 with 1GB Ram with RAID 1 for its servers.

Other Services, Marketing and Design
The company also provides Private Label Reseller Plans, SSL certificates and domain registration services
 

Hosting Features & Rating ( Windows Hosting )  93%  

• Unlimited Mailboxes
• Web Based Email
• Mail Exchanger (MX)
• Personal Mail Servers
• HELM Control Panel
• Web Dev Access
• Dreamweaver Access
• FrontPage Access
• Detailed Traffic Stats
• MySQL
• PHPMYADMIN Tool
• MS SQL Server 2000
• MS SQL Enterprise Manager
• ASP
• ASP.NET
• .NET Framework
• Microsoft XML
• Microsoft Mobile Toolkit
• Java Scripts
• PHP
• CGI-BIN
• Perl
• Microsoft Content Linking Component
• Microsoft Browser Capability
• Microsoft Content Rotator
• Microsoft Ad Rotator
• Microsoft Logging Utility Component
• Microsoft ServerXMLHTTP
• Microsoft XMLDOM Component
• Microsoft XMLHTTP Component
• MicrosoftFileSystem Object
• MicroSoft ADOX Catalog
• Windows Script Shell
• Microsoft XMLDOM 4.0 Component
• Server Objects - ASPQMail
• Server Objects - ASPPop3
• Server Objects - ASPMail
• SoftArtisans SMTPmail
• SoftArtisians Fileup
• SoftArtisians FileManager
• SoftArtisans Archive
• w3 Sockets
• w3 JMail
• Dundas - ASPMailer
• Persits - ASPEmail
• Persits - ASPUpload
• AspTear
• ASP Smart - aspSmartUpload
• ASP Smart - aspSmartMail
• GeoCel
• Scripting.Dictionary
   

Website Speed  66%  
Ping exa-bytes.com [216.7.173.58] with 32 bytes of data:

Reply from 216.7.173.58: bytes=32 time=47ms
Reply from 216.7.173.58: bytes=32 time=47ms
Reply from 216.7.173.58: bytes=32 time=62ms
Reply from 216.7.173.58: bytes=32 time=47ms
Reply from 216.7.173.58: bytes=32 time=47ms
Reply from 216.7.173.58: bytes=32 time=62ms

Ping statistics for 216.7.173.58:
Packets: Sent = 6,Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 62ms, Average = 52ms
 

Traffic Magnetism
To succeed in today's hosting business and economy, it is critical to have a hosting solution that includes comprehensive and complete business intelligence capabilities that will quickly and effectively respond to customer needs. Customers are choosing Exabytes.com's hosting solutions because of the overall value it brings to them: cutting-edge technology, strong partnership solutions and great support at a competitive price.

The company is currently focusing to market its reseller hosting and dedicated servers. The challenge, Chan says, is to keep the network at peak performance, provide web users with secure remote network access to accommodate their long hours working from home and elsewhere, and provide customers with better hosting features to help achieve more in terms of productivity and website objectives.

"We are delighted to advance hosting into the area of reselling and dedicated server, with the help of Myloca and The Planet. As dedicated servers are increasingly gaining importance in the marketplace, we are confident that our dedicated servers will attract the attention of technical professionals and consumers alike," said Chan


Accomplishments

• Gold Star Host - FoundHost.com
• Asia Host Award - AsiaHostAward.com
   

Success Factors
With more than 4 years of operations as an affordable web hosting leader in Malaysia, Exabytes.com has accomplished many milestones through a combination of innovation, acquisitions and strong alliances. The company has introduced even higher performance in its latest hosting packages; and through its partnership with MyLoca, Exabytes.com has substantially increased the scope of its hosting capability. Additionally, the company has built a strong network of alliance partners who deliver a strong network foundation. These three things have made it possible for its customers and partners to consistently deploy cutting-edge hosting solutions that meet the business and economic demand for high performance at competitive prices and have been a catalyst for Exabytes.com's exceptional growth and solid profitability.