Overall Editor's Rating
83%		Overall Rating
76%		Price
79%		Features
93%		Support
78%		Reliability
90%		Speed

Business Operation
since 1998

Number of Websites Hosted
10,000

Overview & Company Description
The major challenge that has emerged over the past few years for web hosting providers, is to help customers achieve "right-time" web hosting on a complete set of customer's data without compromising the quality of hosting service.

To help online customers meet these challenges, Shinjiru build on Linux and Microsoft Windows's innovation to deliver an adaptive enterprise of servers, storage and software. The company has tasked itself to deliver the best return on information technology possible. Shinjiru is uniquely positioned to meet this challenge by delivering systems that are more standard-based and modular than its competitors', by focusing on leading the next-generation web hosting to dedicated servers and by leveraging its strategic partnerships with Malaysia domain registrar, MYNIC and Verisign.

Founded in early 1998, Kuala Lumpur Malaysia based Shinjiru started its business with the objectives to help online users get a reliable Windows hosting plan at a price below US$107 per year. The company has secured more than 10,000 websites hosted under its servers but is not resting on its laurels. HostPulse hopes Shinjiru remains committed to providing hosting choice and value and innovations that lead to lower cost and simplicity of managing websites. This way, the company will better the lives of its customers.
 

Why we like this company

• Reliable hosting services. Over 10,000 web site hosted in 3 of the data centers that the company has chosen.
• The company uses Cisco systems for all of its networking system. Uses Ensim and Plesk for all of its hosting control panels. Uses WatchGuard to both protect its networks and provide secure remote access connectivity
• Malaysia Network Information Center (MYNIC) is the one and only registrar of Malaysian domain names. Shinjiru has been appointed as the reseller for .my domain name in April 2001.
• The company has made continuous hosting improvements to server upgrades to customer satisfaction. The company uses only servers with Intel Pentium IV and XEON Processors. An adaptive and dynamic company capable of reacting quickly to various technology changes.
• Multilingual technical staff to support web hosting companies in Asia.
   

Customer Support & Rating  93%  
Its technical support measures are clearly communicated to its customers. The company believes that successful technical support builds trust and confidence between the company and its customers to foster future business and promote goodwill.

Shinjiru is anticipating the needs of the customers and provides many ways for customers to contact the technical support department 24 hours a day. The company offers direct 24 hrs international support line, local toll free 1-800 line, live chats on the internet, SMS, call back request and of course, online ticketing system.

To reflect its business credibility as reliable and efficient, the company also offers a few policies to help protect customer's data and investment. These include;

• 5 minutes reboot policy
• 30 days money back guaranteed policy
• Immediate Same Day Server Delivery Policy
• Customer Privacy Protection Policy
   

Hosting Plan & Price that stand out  76%  
Shinjiru offers shared hosting plans, but HostPulse prefers its dedicated hosting server options. The Standard Dedicated hosting plan offers 80Gb of hosting at 7,200 rpm , 1 GB DDRAM and 500GB of bandwidth allowance per month running at Intel Pentium IV 2.4GHZ. The cost is US$213 per month. Well, of course by the time HostPulse.com mentions the price, the specification could have changed and the price could be much lower in January 2005. With the specifications, the company offers customers with RedHat Linux/Fedora Core or Windows 2000/2003 operating system.
 

Network Connection and Infrastructure
Shinjiru has servers in three different locations. International domains are commonly located at Palo Alto, US, while local domains or customers' websites are hosted locally at either Cyberjaya or Kuala Lumpur, Malaysia. Servers at Cyberjaya are connected to three 155Mbps lines, while the servers at Palo Alto, US has connections to the internet network at 2GBps and four 155Mbps lines.

• Multiple and geographically redundant dedicated connections to Tier-1 Internet backbones.
• Peering relationships are monitored and maintained 24x7x365 and upgraded as needed.
• Both centres deploy Border Gateway Protocol (BGP4 Routing Protocol) that enables a multi-homed provider to setup a truly redundant network.
• By connecting to multiple backbones, Shinjiru distributes data out quickly in the shortest possible path. In the event of a failure in one circuit, its network automatically re-routes data to another backbone, ensuring uptime and redundancy for its customers.
   

Reliability Rating  78%  

• The data centre in CyberJaya, Malaysia utilizes CISCO switches and routers and uses OC-48 (2 Gbps), OC-24 (1 Gbps) and Multiple OC-3 (155mbps) lines to connect to major carriers around the world.
   
• The Network Operation Centre in CyberJaya, Malaysia runs 24 x 7 x with 3 shifts per day, giving 1st level support, network, server and facilities monitoring. HP Open-view system and CiscoWork 2000 is used for network and system monitoring. Site-scan system is used for facility monitoring. One of the most significant benefits of selecting Shinjiru is the level of security that is offered from a facility, server and network perspective.
   
• Areas where servers are located provide an extra-secure environment for housing the equipment featuring top-of-the-line security systems that incorporate biometric identification systems, closed-circuit cameras (CCTV), security patrols, social engineering practices and restricted floor access. Cages are used to provide additional security. The data centre is staffed with security guards Shinjiru engineers 24/7, and requires card key access to get inside. The network reliability is augmented by the physical security of an internal location of our data centre provided by the largest Telco provider in Malaysia.
   
• A high percentage of server performance lag is due to poor casing technology. The company is addressing this issue by using only INTEL certified professional high grade industrial standard server components with ISO9002 Power Supply.
   
• Shinjiru has released the latest online billing system (V 2.8) for its customers. The online billing system has auto billing and auto due notice capability via cron jobs. It includes a user-friendly backend to keep track of clients and repeated charges. Both Shinjiru.com, its resellers and customers can search, add, edit and delete clients, client files and invoices.
   
• In March 2004, Shinjiru launched its ‘Toll Free Numbers’ for new and existing customers across the country. The toll free number at 1-800-888-932 is accessible to callers in Malaysia and a call made to any of these numbers is a no-charge call. If you looking for reliable UK hosting services, please read user reviews.
   

Web Server Type
All Dell Hardware
Brand names only
Dual Xeon 2.4GHZ+ boxes
1GIG + RAM
SCSI hard drives
 

Other Services, Marketing and Design

• Managed Dedicated Server Hosting
• Server Co-location
• Web Design
• Web Marketing
• Domain Registration
• E-Commerce Payment Gateway
• Secure Socket Layer (SSL) Security
• Hardware Sales & Support
• Maintenance Contract
• Software Programming
   

Website Speed  90%  
Ping shinjiru.com [66.227.26.105] with 32 bytes of data:

Reply from 66.227.26.105: bytes=32 time=16ms
Reply from 66.227.26.105: bytes=32 time=0ms
Reply from 66.227.26.105: bytes=32 time=16ms
Reply from 66.227.26.105: bytes=32 time=0ms
Reply from 66.227.26.105: bytes=32 time=15ms
Reply from 66.227.26.105: bytes=32 time=16ms

Ping statistics for 66.227.26.105:
Packets: Sent = 6,Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 16ms, Average = 10ms

Hosting Features & Rating  79%  

Linux Operating System

• FREE CGI Scripts : Web Counter, Form Mail etc.
• Microsoft Frontpage 2002 Server Extension Support
• Perl, CGI, JAVA
• Password Protected Directory
• ASP Chili Soft, PHP
• Server Side Include (SSI) shtml
• Web Statistics
• Database & Control Panel
• PLESK Award Winning Web Management Control Panel
• Unlimited My SQL Database

Windows Operating System

• MailEnable v. 2003 Pro Web Based Email
• ENSIM Control Panel - Professional Windows CP
• Microsoft Frontpage 2002 Server Extension Support
• Perl, C, C++, JAVA, PHP
• Password Protected Directory
• Microsoft Active Server Pages (ASP)
• Microsoft ASP.NET Framework
• Server Side Include (SSI) shtml
• Web Statistics
• MSQL Server 2000 Database (Optional)
• MS Access Database
• Secure Socket Layer (SSL)
• ASP Mail 4
• ASP Simple Upload 2.01
   

Testimonials

• I started hosting with Shinjiru with just a single account, which has now grown to numerous accounts because I can be sure that when ever I have a questions, no matter what it may be about, you have the answer quickly. Your services have been unparallel to any other hosting services I have ever chosen to deal with, and the unique way you show how you care about myself and my own company and its clients feels more like a friendship than a simple business relationship. I am hoping that this friendship, over all respect for us as your clients will continue to grow. You are truly unique!!
  
  Jordan Tan, http://bestspeedy.com
   
• I’m just e-mailing to say thank you and to say you guys make my job easy. As a developer I never have to worry about incompatibility and your servers are perfect for a PHP and SQL Server combination. I never have to worry about downtime or bandwidth slowdowns. Same day setup and DNS help are added benefits.
  
  D Hoon, Developer http://famemas.org
   
• Things are starting to settle down a bit with regard to the domain transfers and there are only a few more details I have to clean up. By now you are probably receiving your email and noticing a message from me and thinking "what does she want now?" Well this time I don't want anything except to say thanks for all your hard work and quick response to my problems. I don't think I could have done this without your help. Your efforts are very much appreciated.
  
  Ai Lin, http://knowledgehse.com
   

Traffic Magnetism
Hostpulse.com always educates web users about servers before we encourage them to sign up with one. An efficient hosting server is more than a mere necessity. It is absolutely vital that hosting servers run smoothly with minimal downtime. Understanding the type of server required, technical components required for your websites and how they are affecting the overall success of your website is the first step towards preventing system downtime and data loss.

Several investigation conducted in the last 2 weeks concludes that web users prefer Shinjiru because of its good data and network availability. Web users are also attracted by its technological hosting plans and its consistent servers to match their specific needs. Looking through all the testimonials at http://www.shinjiru.com/aboutus/testimonials.htm, Hostpulse.com believes that the company is one of the elite hosting providers in the hosting market in Malaysia in terms of hosting selection and network availability, on-time delivery, customer support, and overall satisfaction.
 

Accomplishments

• MYNIC .com.my appointed reseller
• Tm.net.my Streamyx appointed broadband reseller & contractor
• Web.cc premium partner
• Versign SSL Gold Partner
• Thawte's Malaysia Reseller
• Plesk Control Panel Gold Partner
• Ensim Active Reseller Network (EARN)
• HostPulse.com 100 Most Dynamic Web Hosting Companies year 2003
   

Success Factors
Shinjiru's Terence Choong has earned a reputation as a visionary and innovative leader in the web hosting market in Malaysia. As a third party watch dog, HostPulse.com appreciates the value he places on customer input before making decisions that affect customer websites and the price that they have to pay. It's a strategy that helps propel Shinjiru's sales growth, hosting market share, and most importantly, customer satisfaction. Lastly, the best measure of a happy customer is a sale and a repeat visit. On that score, Terence and Shinjiru's staff have passed the test over and over again.