Overall Editor's Rating
82%		Overall Rating
90%		Price
96%		Features
80%		Support
82%		Reliability
66%		Speed

Business Operation
since October 2002

Number of Websites Hosted
10,000
 

Overview & Company Description
Web hosting has emerged as a necessary solution for businesses seeking to better align technology to business goals. Web-based systems and support ticket are also emerging as a platform for technical support. This enables web customers and staff at all levels to analyze and visualize how their information interacts with their hosting processes and systems and foresee any problem that may arise.

Founded in October 2002 by Thomas Mulkern, ValueReseller provides affordable reseller hosting services for users who require advanced automation.Via powerful tools, such as Site Studio Website Builder, built-in automatic customer signup and billing with credit card or paypal Support, FrontPage, Asp.net, Php, and Mysql, the site owners of ValueReseller's hosting account can take advantage of the cheap hosting price while at the same time maximizing the value and features available to resell the hosting space to other users.

For the past 2 years, many webmasters around the world have used ValueReseller's web hosting services to provide hosting services to other customers and utilize the hosting features to drive agility and a competitive advantage. The company believes its business value lies in two key areas: customer requirements and technical expertise. ValueReseller adapts quickly to market changes because its close customer-relationships help the company spot emerging trends.
 

Why we like this company

• The company offers automated hosting solution that is easy to use. ValueReseller's hosting automation solution helps resellers optimize sales force productivity by eliminating repetitive and routine tasks associated with managing sales. By automating processes, speeding up the selling cycle and providing up-to-the minute account information, resellers can promote more productive and effective closers.
   
• ValueReseller has hosted more than 10,000 websites with proven reselling strategies. This proven business architecture framework helps webmasters and resellers take the critical first step in bridging strategy and implementation.
   
• The reseller hosting plans are affordable. The lowest price starts from US$44.95 per month with a maximum of 10 accounts.
   
• In addition to automation, the company provides comprehensive hosting features.
   

Customer Support & Rating  80%  
Customer support is paramount to ensuring a smooth running website environment. Responsive and efficient hosting support services are required from the initial stage, through website implementation and beyond. ValueReseller is responding to these needs by offering:

• Several contact points to reach the technical support. Resellers can contact the company through email at support@ValueReseller.com or call at 902-566-5670.
   
• Continuous research and development on new hosting solutions as part of the company's policy to offer better service levels and to offer better solutions that truly meet the needs of its customers.
   
• Dedicated support teams are assigned to every server. ValueReseller also offers training, including a telephone walk-through of the H-Sphere system, in which the company will spend up to a full hour with customers to help them with the initial setup.
   
• Flashing tutorials and online manuals to end users and resellers. For more information on this, please go to http://www.valuereseller.com/support.html
  
   

Hosting Plan & Price that stand out  90%  
The Gold Plan from ValueReseller is affordable and allows new resellers to start reselling without any high start up capital. The cost is US$44.95 per month with 2Gb of disk space and 20Gb of bandwidth allowance. Its hosting features dual operating system. In other words, when you purchase this account, your system configuration is available on Windows and Linux.
 

Network Connection and Infrastructure
ValueReseller hosts all of its servers at Rackspace.com featuring multiple OC12 connections with AT&T, Qwest, and Sprint. The Rackspace network has been engineered to accommodate the high-availability demands. The network uses Cisco-powered and Zero-Downtime Network™ to automatic restore system attributes that allow ValueReseller to deliver on 100% infrastructure availability guarantee.

• Packet Delivery
  Its providers are paid to make sure that packets of information are delivered quickly and efficiently to customer end-users. This offers significant advantages over simply peering with the major backbones. Peering agreements rarely include Service Level Agreements (SLAs) so no one is accountable for lost packets at congested exchange points. Because Rackspace has SLAs with all of its network partners, Rackspace is able to guarantee that all packets will leave its network at full speed.
   
• Bandwidth Utilization
  Rackspace's substantial bandwidth capacity allows ValueReseller to accommodate large spikes in traffic. To ensure rapid delivery of content, RackSpace continuously adds network connectivity and new routes. Low bandwidth utilization allows for maximum uptime, even if multiple transit partners experience simultaneous outages.
   

Reliability Rating  82%  
Reliability and availability are twin issues at the heart of ValueReseller's hosting business. These issues also enable the defense of the company's key market position against rivals such as Verio, One World Hosting, and Interland. In 2002, Thomas Mulkern set out to select a platform that would support current and future business offerings. The company realized that reliability and availability were critical to helping the company become more imaginative in its offerings without increasing costs.

• Thomas Mulkern is responding to the needs of webmasters by ensuring the company avoid the "small fish" syndrome. "ValueReseller wants to treat small customers as extremely important customers on our lists. We want to make sure their problems will be solved quickly" quips Thomas.
   
• In our preliminary findings from our investigation based on the activities that its technical staff performs, we found that ValueReseller has very skilled, capable people in the operational areas of its organization, particularly the systems and technical support specialists, and a 24/7 staff. The company has a team comprising many specialized and experienced experts who are nimble at solving hosting problems and meeting customer needs.
   
• By combining Windows and Linux operating system into one reseller account and through its fully automated system, Thomas Mulkern saw the company grow to achieve 40 reseller sales per month. The fully automated reseller system gives ValueReseller a competitive advantage over other hosts.
   
• RackSpace has reputable network availability. The company hosts all of its web servers at RackSpace datacenter to ensure good network uptime. If you looking for reliable UK hosting, please read user reviews and compare hosting plans.
   

Web Server Type

• Dell PowerEdge 2650 servers with RAID
• Minimum 2.8Ghz processors
• 2GB RAM
• Dual Platform hosting using the H-Sphere hosting automation system and Red Hat Linux or Windows/2003 OS
   

Other Services, Marketing and Design
The company also provides the domain registration, SSL certificates, marketing suite integrated with the control panel.
 

Reselling Hosting Features & Rating  96%  

• Host UNLIMITED Domains
• Dual Platform - Linux & Windows!
• Spam Filtering and Virus Blocking
• Branded End User Control Panels
• Built-in Trouble Ticket System
• Personalized NameServers (ns1 and ns2.yourname.com)
• Traffic and Disk Quota Management
• Powered By H-Sphere v. 2.4 Control Panel
• SSL and Shared SSL Certificate Support
• Rackspace Network with 5 Tier-1 Providers!
• Red Hat Linux 7.2
• Web Based DNS Management
• Miva Empresa and Miva Merchant support
• Traffic Stats via Webalizer, AWStats, or Urchin Version 5.0!
• Site Studio Website Builder
• Built-in Automatic Customer Signup and Billing with Credit Card or Paypal Support
• Automated Domain Registration for customers
• Unlimited POP3, SMTP, Auto Responders, Forwarding, Aliases, Mailing Lists
• Support for Authorize.net, CyberCash, Verisign Payflow Pro, Bibit, ePDQ, LinkPoint, Paradata, Paypal, Worldpay, 2Checkout
• Web Based File Manager
• Intrusion detection, Firewall, Daily Data Backups
• FP2002, ASP, ASP.NET, ODBC, PHP 4.3, CGI-BIN, TCL, MySQL, MS-SQL, PGSQL, CDONTS, SSI, MS Access Databases, ASPUpload, ASPEmail, Active Perl for Windows
   

Website Speed  66%  
Ping valuereseller.com [65.61.155.178] with 32 bytes of data:

Reply from 65.61.155.178: bytes=32 time=47ms
Reply from 65.61.155.178: bytes=32 time=47ms
Reply from 65.61.155.178: bytes=32 time=47ms
Reply from 65.61.155.178: bytes=32 time=47ms
Reply from 65.61.155.178: bytes=32 time=46ms
Reply from 65.61.155.178: bytes=32 time=47ms

Ping statistics for 65.61.155.178:
Packets: Sent = 6,Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 47ms, Average = 47ms

Testimonials

• "Just a quick note to tell you how pleased I am with my decision to use Value Reseller as the foundation of my website hosting business. My primary business is building and hosting sites for Realtors and Mortgage Loan Originators. These are very serious and picky clients. One missed lead could cost them a lot of money.
   
  With my previous hosting provider I was constantly "putting out fires" and trying to explain away downtime and mail issues. The anxiety became unbearable. After moving to Value Reseller I have had nearly perfect service. And the few minutes that I did have issues were solved quickly and efficiently by your support staff. "
  
  Sean West
  West Internet
  http://1marketpro.com/
   
• "Out of all the hosting companies we've dealt with, Value Reseller's tech support process and staff are by far the best. We have access to a ticketing system to better track faults, and the response time along with the responses are always fast and informative."
  
  Eric Lammers
  Krack Media Web Design
  http://krackmedia.com/
   
• "This is absolutely awesome...I've been running 100% uptime week after week...thank you!!! Scroll down to see my stats...I love seeing this!"
  
  Tom Toy
  Turbo Gold Online
  http://turbogoldonline.com/
   

Traffic Magnetism
ValueReseller is attracting customers at a consistent rate of 40 to 50 customers per month and proving that reseller hosting is a real alternative for webmasters who want to add value to their services. HostPulse's research shows 80% per cent of 20 customers would recommend ValueReseller to their family and friends.

The company helps webmasters and web designers across Europe and North America cope with "hosting overload" by giving them rapid access to the exact web applications and information they need to make the right website decisions. Its reseller solutions are extremely simple and highly automated which require no additional human resources. Best of all, HostPulse.com finds that ValueReseller hosting solutions deliver business value quickly, with a rapid return on investment. Hostpulse's research shows that 75% of the 25 web designers and web users we asked, who are still using ValueReseller's reseller solutions for both in-house and business purposes, have seen good profits and seen increased productivity in their business.
 

Accomplishment
Top 3 Reseller Host by "The Web Host Directory" (WebHostDir)
 

Success Factors
ValueReseller started off as a simple business venture in 2002. The firm was converted into a profitable web site after 4 months of operation. ValueReseller has recorded excellent turnover and growth and is on the path to realize its vision and objectives.

Today the company continues to deepen its understanding of the web hosting industry and the issues its customers face every day. ValueReseller has also developed or acquired innovative web automation software that addresses specific reseller needs and meets resellers' requirements for fast installation, flexibility and quick delivery of results without a lot of customization. The company continues to add customers particularly because of its proven results and its ability to deliver.

From its hosting management system, to marketing and sales support system, to call and e-mail contact centers with international and 24x7 capabilities, to award-winning solutions to offer customers effective and reliable reseller hosting plans, ValueReseller continues to meet its customers' challenges of creating strong ROI.

In sum, ValueReseller is competing in a tough environment but the company continues to gain traction because of its focus.