Overall Editor's Rating
94%		Overall Rating
96%		Price
94%		Features
89%		Support
94%		Reliability
99%		Speed

Business Operation
since 1998

Number of Websites Hosted
60,000
 

Overview & Company Description
New Jersey-based Datapipe.com has been creating value for its web customers for 6 years by enabling them to use their data to make bold and informed business decisions based on the intelligence they have without exploitation.

At the heart of the value is its rock-solid network. The company has 3 of the most robust and privately owned network operation centers on the web today. Recent studies suggest that hosting companies with their own network operation centers perform better in terms of innovation, expansion and scalability, allowing their online users to get immediate access and support to website-critical information.

The idea of continuous operations, 24x7 information availability and information continuance were just a few of Datapipe's goals when the company started its hosting business in 1998, operating with just three employees and less than 100 customers. Today the company has become one of the most popular hosting choices for users who need more powerful, integrated and hosting solutions that enable automated websites processes and interactivity during Web and call center encounters.

Datapipe helps customers optimize their internet initiatives, rapidly deploy new technologies, implement solid managed hosting servers and maintain maximum uptime and productivity. Serving more than 4,000 clients, managing more than 2,500 servers in three data centers and hosting more than 60,000 websites, the company has indirectly helped customers institutionalize knowledge about their website processes and information architecture in a form that is easily accessible and understandable to both business and technical users alike.

Datapipe is also responding to the needs of businesses that wish to outsource their complex managed hosting operations. As the amount of data business collect continues to grow, so does the level of complexity and the number of information technology (IT) systems they must manage. Companies are finding it increasingly difficult to manage the networks or dedicated servers that bind together their enterprise data assets and IT systems. Datapipe helps these customers who wish to outsource or expand their network servers and database administration of their enterprise area network, hardware and software.
 

Why we like this company

• The company announced this year that both sales and revenue for the first quarter grew more than 50% compared to the first quarter last year, which has allowed Datapipe to grow more than 3,200% over the last four years
   
• It operates three network operation centers that are strategically located in New York Metropolitan Area, Silicon Valley and London.
   
• The company has one of the most complete dedicated hosting solutions available on the market today. These include co-location, standard managed, fully managed solutions, customized configurations for high availability solutions, clustering, load balancing, migration services.
   
• The company offers excellent network performance. Several investigations conclude that Datapipe has one of the best network performance services over the past 2 years. For more information, please go to http://www.datapipe.com/sure_transit.aspx. Datapipe.com's management team has refocused their business on the uptime and data availability. This business focus is showing results. HostPulse.com did a test of its website and the company is rated at the top spot of the website speed test.
   
• Ranked by Netcraft as one of the top 10 most reliable hosting companies. For more information on the performance measurements and ranking, please go to netcraft.com
  
   

Customer Support & Rating  89%  

• Recognizing the impact of security and data availability has on its customers, Datapipe provides customers with regular status reports on their servers, as well as bandwidth reporting, via an account in MyDataPipe.com
   
• Several testing processes were implemented to find out its support credibility. Indeed, there are support calls that were escalated for rapid access to experienced technical support staff. HostPulse.com finds that they provide responsive assistance to help customers maximize usage availability.
   
• Datapipe.com offers several integrated customer and managed services that deliver relevant and network enterprise information from system monitoring sources, enabling decision- makers to make rapid, informed decisions. For more information, please go to http://www.datapipe.com/sure_monitor.aspx
   
• With its unique and fully managed services , customers have the ability to integrate, update and share all pertinent information critical to their website success. This permits customers to act upon website information assets and access mission- critical business information in an accurate and efficient manner.
   
• Robb Allen, the CEO of DataPipe says that all technical experts are certified and trained to provide the right levels of support services to ensure the continuous uptime of customer's website and technology solutions. All standard hosting support is available at http://support.datapipe.com/.
  
  The company also provides tutorials in Flash at http://support.datapipe.com/tutorials.htm to offer better understanding for customers who are unfamiliar with the company's system and services. The tutorials include DNS configuartion, email setup, Ensim control panel, Plesk7, Microsoft Front Page usage, and basic FTP information.
   

Hosting Plan & Price that stand out  96%  
SureManaged™ Services is extremely comprehensive. HostPulse.com believes this hosting plan stands out. Compared with other Datapipe hosting services, the SureManaged™ Services provide more hosting implementation and better hosting applications. The SureManaged™ services include SureAdmin, SureDefend, SureMonitor, SurePerform, SureRestore, SureSeap, SureTransit, and SureUpdate. Please go to http://www.datapipe.com/fullmanaged.aspx to read the details.

Surprisingly, the company offers these services with free consultancy at a monthly fixed cost rather than on the cost of per-project basis.
 

Network Connection and Infrastructure

• Three data centers strategically located in the New York Metropolitan Area, Silicon Valley and London. The facilities are SAS-70 certified, HIPAA compliant along with SunTone and IBM Hosting Advantage certifications.
   
• Backup Power
  Datapipe furnishes dual power availability to each rack unit from independent power distribution units (PDUs), removing PDU loss as a single point of failure. To ensure stable connectivity, the company provides a redundant Need+1 (N+1) design of uninterruptible power supplies utilizing two separate commercial power feeds from two separate power grids to provide power to the center. Five redundant standby generators guarantee consistent operation in the event of a power failure from commercial power. These generators are equipped with 72 hours of diesel fuel on site, and two contractors are on call to refuel to the storage tanks.
   
• Disaster Control
  Its data center facilities feature seismically braced racks and are designed to withstand disastrous conditions, ensuring that its customers' systems and equipment continue to run even under bad conditions. A second point of presence is always available to clients seeking fail-safe redundancy.
   
• Environmental Controls
  Datapipe has implemented a Need+1 (N+1) design of cooling towers, water pumps and chillers to maintain a controlled environment. Conditions are a uniform 72° with 50% relative humidity. Multiple air handling units provide another level of redundancy to ensure consistently sound environmental conditions.
   
• Fire Protection
  Fire detection and suppression systems ensure 24/7 protection of customers critical systems. Dual fire detection (photo electronic/ionization and sniffer) systems and VESDA® fire alarm systems are in place to constantly monitor for any potential areas of concern. A multi-zone pre-action dry pipe suppression system allows any suppression necessary to be contained to the affected area; conditions elsewhere will not be disrupted.
   
• Datapipe utilizes dynamically controlled BGP to provide intelligent, fail-safe routing, assure uptime and deliver superior performance. The company's network is powered by OC48 -192 backbones and the company buys transit from multiple Tier 1 backbone providers, including AT&T, Level 3, Qwest, UUNET & Verio, and has multi-gigabytes of provisioned data capacity. HostPulse.com also found out that the company's network does not utilize bandwidth from any "discount" providers. Lastly, the company builds in redundancy through multiple redundant network connections and redundant router and switch configuration. The company is capable of offering critical managed hosting services simply because of its robust network operations centers and its hosting solutions that include comprehensive and complete business hosting capabilities that will quickly and effectively respond to customer needs.
   

Reliability Rating  94%  
When the business world is so focused on profitability, companies should be looking for a solution based on speed, know-how, flexibility and performance. It is because Datapipe.com can demonstrate these qualities, many enterprises choose to work with Datapipe.com to develop highly scalable and managed hosting services from them.

HostPulse.com knows from the feedback from 17 organisations/companies comprising 11 different natures of business, that these companies have increased their bottom-line results since working with Datapipe.com, with many of their improvements directly attributable to the business-critical network managed services provided by Datapipe.com.

• Founded in March 1998, Datapipe.com's priority has been focused on redeploying resources to maintain high levels of customer service to best ensure the success of its customers. Over the years, Datapipe.com has released many of its next generation hosting service suites, which have created immediate business value by allowing webmasters and businesses to concentrate on their businesses, while the company manages their network and servers.
   
• Datapipe buys transit from multiple Tier 1 backbone providers, including AT&T, Qwest and Level 3 and has mutliple Gigabytes of provisioned data capacity. The company utilize a unique, fail-safe, intelligent network infrastructure and proprietary routing technology, to deliver speed, reliability and scalability.
   
• Its facilities are manned with 24/7 security personnel. Badge/Photo ID access screening as well as biometric access screening are employed for an added level of security. All visitors are required to pass through multiple levels of security and are required to be escorted at all times. Sensitive security areas within the centers are protected by motion sensors and security breach alarms. Video cameras installed throughout the centers are continuously monitored by security personnel.
   
• All of its network systems are designed to maintain a quality of service throughout the network by prioritizing data packets to maintain an order of precedence of services. Each network device is equipped to filter out DOS attacks. The company also offers intelligent, multilayer access control that can be utilized to protect the network from the impact of attacks while reducing the risk of inadvertently discarding legitimate traffic.
   
• Datapipe has had an average growth of more than 50% year over year and has been profitable for more than three years. The company announced this year that both sales and revenue for the first quarter grew more than 50% compared to the first quarter last year, which has allowed Datapipe to grow more than 3,200% over the last four years.
   

Web Server Type
Datapipe.com custom build and configure any servers to the need of customers.
 

Other Services

Procurement of Hardware

• Assembly of Hardware
• Configuration of Hardware
• Hardware Sparing
• Hardware Inventory
• Hardware Management

Network Security

• Network Intrusion Prevention System
• Managed Intrusion Detection Services
• Managed Firewall Services (with VPN Capabilities)
• Firewall Administration
• Managed Client VPN Services
• Managed Security Services
• Network security administration
• High Availability Load Balancing (set up, configuration, maintenance and support)
• IP Address Allocation
• Domain Name Services as required by the client

Operating System

• Installation of Operating System
• Configuration of Operating System
• All Operating System Patches and Upgrades
• Operating System Optimization
• Operating System Management
• 24/7/365 maintenance and support of supported Operating Systems

Application

• Application installation and configuration
• Application performance monitoring
• Application management
• Software patches and upgrades
• 24/7/365 maintenance and support of supported applications
• Managed Storage Services

Web Server

• Installation and configuration of http software
• Software patches and upgrades
• Server Monitoring
• Server Clustering
• 24/7/365 maintenance and support of supported Web Server Applications

Data Back Up and Restoration

• Back Up Administration
• Daily incremental and full weekly backups
• Point of time restores
• 24/7/365 maintenance and support of SyncSort Backup Express
   

Hosting Features & Rating  84%  
Unlike other hosts, Datapipe.com has many various hosting features based on the web server configurations and the needs of the customers. For information on the hosting features of virtual shared hosting, please go to http://www.datapipe.com/virtual.aspx. Information on hosting features for managed hosting services, please go to http://www.datapipe.com/standard_dedicated.aspx
 

Website Speed  99%  
Ping DataPipe.com [66.70.68.254] with 32 bytes of data:

Reply from 66.70.68.254: bytes=32 time=0ms
Reply from 66.70.68.254: bytes=32 time=16ms
Reply from 66.70.68.254: bytes=32 time=0ms
Reply from 66.70.68.254: bytes=32 time=0ms
Reply from 66.70.68.254: bytes=32 time=16ms
Reply from 66.70.68.254: bytes=32 time=0ms

Ping statistics for 66.70.68.254:
Packets: Sent = 6,Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 16ms, Average = 5ms

Traffic Magnetism
Datapipe.com has redefined how the company sell, develop and enhance its products not only to meet the huge hosting market opportunity, but also customer needs. The company solves difficult business problems for customers while providing an impactful business value and strong returns on investment in short-time frames. Datapipe's hosting services help improve customer efficiencies which provide a competitive advantage in today's market, as well as providing fast time for value.

"It is Datapipe's vision to bring efficiencies to website operations, leading to a fundamental shift in the way that business is conducted across the globe. We are committed to research and development, intensely focused on our corporate goals and are laser-focused on delivering website and managed hosting success to our customers," quips Fryske Helm, marketing manager of Datapipe.com
 

Accomplishments

• Datapipe, an international provider of managed web hosting services, was recently included in the annual New Jersey's Finest Program 2004, sponsored by NJBIZ, Dendrite International, McCarter & English, PNCBank, PricewaterhouseCoopers and Prudential Financial.
   
• The company has won many hosting awards from several third-party watch dogs.
   

Success Factors
Robb Allen, the CEO of Datapipe, says the company's mission is simple: to add value for its customers through everything the company does, including shared hosting services, domain registration and managed hosting services, and customer support services.

 
"Being competitive and innovative is important to us as a hosting company, so that we are able to offer the highest quality deliverable to our customers who benefit from our experience and track-record of success" quips Robb.

Datapipe's success can be attributed to its vertical application focus and innovative enabling hosting technology as well as supportive customers, outstanding employees and a strong management team. Its vertical solution strategy sets them apart with "out-of-the-box" applications in areas such as dedicated server and network servuces. This focus has continued momentum for Datapipe.